We are here to help.
Your water should be the last thing you worry about. If you have a question about an order or need to start a warranty claim, just fill out the form below and our U.S.-based support team will jump on it right away.
Before You Begin
- Order number: You’ll find it in your confirmation email.
- Photos help: Leak, damaged part, or shipping damage? Attach a quick photo when our HelpDesk agent replies.
What Happens Next
- Instant confirmation – You’ll get an email with a ticket number the moment you hit “Get Support.”
- Human response – A real AquaOx specialist (not a bot) will reach out through our HelpDesk within one business day—often sooner.
- Resolution & follow-up – We’ll troubleshoot, ship parts, or arrange a replacement under warranty as needed, and keep you posted until everything is 100 % right.
